Friday - May 26, 2017

Water Resources

You spot it, we fix it: City of Asheville launches Asheville App

The City of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention via smart phone or computer, then track the results. “This is the kind of technology

Answering the call: Customer service goes above and beyond

The City of Asheville Customer Service Division receives thousands of calls in a month. It’s not unusual for a customer service representative to field 100 calls in a day. Though Customer Services is part of the Water Resources Department and primarily handles water billing questions and payments, the division fields calls about everything from potholes

City of Asheville offers email billing

Want to cut out one more envelope from your bill basket? Sign up for emailed billing by the City of Asheville Customer Service Division and get your combined services statement sent directly to your inbox. Since the beginning of September, Customer Services staff have been stuffing notices into combined services statements, which include billing for


Development Services builds on positive customer feedback

ASHEVILLE – The Development Services Center is continuing its emphasis on providing excellent customer service by seeking regular feedback from the people it serves. Staff recently issued an online customer service survey to gauge their performance. The goal is to keep doing what customers say is working and to improve in areas that customers felt

Local middle school students tour City of Asheville Water Treatment Plant

City of Asheville staff conducted tours of the North Fork Water Treatment Plant in Black Mountain for the Owen Middle School 7th grade class field trip on June 8.  Around 130 students toured the plant through an education and outreach program conducted in partnership with RiverLink, a regional nonprofit spearheading the economic and environmental revitalization

Asheville Fire Department leads trench training

Asheville’s firefighters have already trained in high places, including hanging out around the Civic Center rafters. This week, they were down in the trenches. Wednesday found the Asheville Fire Department conducting trench training at Mountainside Park near Asheville’s Memorial Stadium. In a trench freshly dug by the City of Asheville Water Maintenance division (and refilled


Stay safe during winter storms

Already this winter, multiple snowstorms have hit Asheville and Western North Carolina, and the City’s Public Works Department has been hard at work to keep roads passable and clear, while the Asheville Police and Fire Departments continue to keep people safe. The City of Asheville is urging the public to remain safe and cautious throughout

City of Asheville's technology roll out increases efficiency across departments

In an organization of more than 1,000 people, speedy and accurate information flow means not only increased efficiency but also real dollars. That’s an underlying theme that emerges when City of Asheville employees talk about the recently launched technology upgrade that provides not only swifter access to data but also easier communication between city departments

New Oakley Police Resource Center opens in East Asheville

The Asheville Police Department’s recently opened Oakley Resource Center is the result of a series of partnerships and collaborations, all of which, says APD Chief William Hogan, were critical to the project’s success. The 2,500 square-foot facility provides a satellite station for the APD’s Baker District, which serves north and east Asheville, and officially opened


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