Monday - Nov 20, 2017

Public/private partnership restores high-speed communication to Asheville's emergency responders


Fire engines and police cruisers alike lit up on September 17 at the Murphy-Oakley Community Center and Fire Station Building, but they were not responding to an emergency. The blue and red lights were flashing in celebration of a high-speed communication connection that means better and faster service responses by Asheville’s emergency responders.

The City of Asheville Information Technology Services Department has been working on restoring the fiber-optic reconnection since 2009, and the accomplishment was the result of a great community collaboration. Asheville-based Education and Research Consortium of the Western Carolinas (ERC), which received a grant in 2012 in partnership with North Carolina-based MCNC to enhance its fiber-optic network in Western North Carolina, has partnered with the City of Asheville to connect 12 Fire Stations and 4 Police Stations to dispatchers using its new fiber optic network. The move provides the fastest emergency alert notification available and saves the City of Asheville the approximately $5 million it would have cost to install its own fiber network.

“In a project of this magnitude, there are a lot of moving parts,” said Jonathan Feldmen, the city’s Chief Information Officer. Feldman presented plaques to the ERC’s Executive Director Hunter Goosmann as well as representatives from the Reed Memorial Baptist Church, which allowed the city to use its steeple for a wireless connection while the communication system was in transition.

Joined by firefighters and police officers who rely on the ability to respond quickly in emergency situations, Asheville Mayor Terry Bellamy spotlighted the increased public safety and even its impacts on the city’s accreditation. “Today we are talking about how to make sure people are even safer,” she said. “To the IT Department, this shows your commitment to making sure the City of Asheville is wired and at a low cost.”

In 2012, Asheville City Council approved a franchise agreement with the ERC in support of the partnership that provides the high-speed fiber-optic access.

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